FAQ

Shipping & Handling

How long does it take for an order to arrive?

United States and Canada : 8-15 business days

United Kingdom, France, Spain, Germany, Netherlands, Ukraine, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland : 10-20 business days

Rest of the world : 10-25 business days

Please note that if you are waiting for your package to arrive, there is 99.9% chance it will arrive within the delivery window. In any event we are here to help you be a satisfied customer. Just contact us at care@fatwish.com. 

Which delivery service do you use?

For US orders, delivery will be via USPS.  For other countries, it will depend on your respective countries' courier services.

Where will my items ship from?

Our fulfillment center is located in America, however some of our specialty items are located in warehouses in other countries such as Australia, Germany, United Kingdom, and China.

 

Payment

How Do I Place An Order?

Simply choose your size or other option(s) on the product page then click the “Buy It Now” button and follow the simple steps to complete your order. We’ll prepare your order and let you know when it's on it's way!

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discovery, JCB) and PayPal. 

How Secure is My Personal Information?

We adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

 

After Sales Questions

I got the wrong item. How can I get my correct order?

In the event we deliver the wrong order, please contact customer service at care@fatwish.com. We will ask you to take a picture of what you have received for verification purposes. We will then check our records to verify your claim. If we made the mistake, we will go ahead and send you your correct order. You do not have to send the wrong product back to us.

I received a defective or damaged product. What do I do?

Please contact customer service at care@fatwish.com. We will ask you to take a picture of what you have received for verification purposes. If we made the mistake, we will go ahead and send you your correct order. You do not have to have to send the defective or damaged product back to us. You will be given store credits, equivalent to half the amount you paid, if we made a mistake and you decline our offer to send you the correct item.

I ordered several items, but only received one - What's going on?

Often, when you order multiple items, we utilize different distribution channels.  As such, sometimes each item will be shipped separately so they get to you faster.  You may receive one item before the next.  So don't panic if you don't receive all of your items at once... they are on the way.

I made a mistake on my order (address, size, etc).. can I change it?

If this happens to you, just email us at care@fatwish.com as soon as you can and we MIGHT be able to take care of it.  However, we can't make any promises.

All of our apparels and mugs are printed on demand, so we start processing your order as quickly as we can after you ordered, and it ships out as soon as it's finished. 

Other products are shipped from our warehouses as soon as possible to keep postage time to a minimum.

I ordered the correct size (of apparel), but it's too small/large. Can I return it and exchange it to a different size?

Unfortunately, Fatwish is currently unable to process a return and exchange due to size because we do not hold inventory or stock.

If I am not satisfied with my purchase, can I get a refund?

Please refer to our Refund Policy page.

We are here to make sure that you are 100% satisfied with your purchase! Our policy lasts 30 days. If, for any reason, you are unhappy with your purchase within 30 days of receiving your order, please contact support at care@fatwish.com and we will make it right for you!  

 

Still Have Questions?

Awesome, email us at care@fatwish.com